Documentation

Guides for using Sociomile Threads, for Owners, Leaders, and agents.

• 01 / Getting started Create a workspace, connect Threads accounts, and invite your team.
• 02 / Guide by menu Dashboard, Interaction, Tickets, Reports, Users, Audit log, Settings, and Billing.
• 03 / Roles & permissions Permission list and example setups for Leader, Tier 1, and Tier 2.
• 04 / Data flow From the Threads webhook to a published reply, including the backup sync.
• 05 / Report formulas Definitions of every number in Dashboard, Reports, and the API, with examples.
• 06 / Plan & billing Quotas, monthly invoices, VAT, grace period, data retention.
• 07 / Public API Authentication, endpoints, request/response examples, error codes.
• 08 / Threads limitations Private accounts, 500 characters, attachment formats, reply limits.