Sign in with GoogleMulti-account inbox
Comments and mentions from multiple accounts land in one list, with Unanswered, Replied, Solved, and Closed statuses.
Free plan for 1 Threads account
Reply to every Threads comment & mention from one inbox.
Connect your business Threads accounts, share conversations across your team, escalate cases to other teams, and track how fast customers get a reply. No more switching between accounts in the Threads app.
No credit card needed. Upgrade to Pro anytime with a monthly invoice.
- Comment
- Mention
- Escalation tickets
- Reports & CSV
- Roles & audit log
- Public API
The Sociomile Threads inbox
Every conversation on one screen
Filters by status, assignment, and account on the left. The conversation in the middle. Contact profile, labels, internal notes, and related tickets on the right.
From zero to your first reply
Three steps, nothing to install.
- 01 /
Sign in with Google
Create a workspace for your business or team. Everyone signs in with their Google account, no new passwords.
- 02 /
Connect a Threads account
Approve access on the official Threads page. Comments on your posts and mentions of your account start arriving in the inbox.
- 03 /
Reply & track
Invite your team, share out conversations, escalate cases to tickets, and see the results on the dashboard.
Guide
New to Threads for customer service? Follow the step-by-step guide all the way to your first reply.
Everything a customer service team needs
One place to capture, reply to, escalate, and report on Threads conversations.
Reply with attachments
Text, images, videos, or several files at once as a carousel. Published straight to Threads, with the status tracked.
Escalation tickets
Cases that need another team become numbered tickets with internal discussion, member mentions, and feedback back to the agent.
Reports & productivity
Dashboard, raw data, summaries by period, and productivity per member. Everything exports to CSV.
Users, roles & access
Invite members, tick access per menu and action, then limit them to specific Threads accounts. Ticket agents only see their own tickets.
Secure & audited
Google sign-in, Threads tokens encrypted with AES-256-GCM, separate data for every workspace, and every important action recorded in the audit log.
Summarize & draft replies ProTurn long conversations into a few key points, or draft a reply in your brand voice. Drafts always go to the reply box for editing and are never sent automatically.
Public API ProPull conversation, ticket, and report summary data into other systems through a read-only REST API, with an API key per integration.
One inbox for the whole team, without losing track.
No more logging in and out of accounts or scrolling through notifications one by one. Every comment is logged, has an owner, and has a measured response time.
webhook.receivedComments & mentions come in automatically.
Threads webhooks are captured instantly; a periodic sync makes sure nothing is missed.
conversation.assign()Always clear who's handling it.
Assign to a team member, or automatically to the first agent who replies. Conversations past the response target are flagged right away.
reply.publish()Replies go live on Threads instantly.
Text, images, video, or carousels, with the delivery status tracked until published.
ticket.escalate()Escalate without losing track.
The warehouse or finance team discusses it in a ticket; the answer goes back to the agent as feedback.
report.summary()Consistent numbers.
Dashboard, Reports, and the public API use the same formulas, so the numbers always match.
Sociomile / event flowconv_1042
- webhookreplies @larinusantarareceived
- assignto Sari WulandariTier 1
- reply"Hi there, size 42…"published
- ticketTKT-000001 to the warehouse teamhigh
incoming webhook
- signature verified
- Threads account connected
- duplicates skipped
feedback.sentThe warehouse team's answer was sent to the agent.
Auto-sync every 5 minutes
Choose a plan
One price per workspace.
Paid monthly by invoice, never auto-charged. Start free and upgrade as your team grows.
Free
For trying it out with one account
Rp0forever
No credit card
- 1 Threads account connected
- Up to 1 member besides the Owner
- Up to 30 escalation tickets / month
- Dashboard, Interaction, Reports, Roles
- AI summaries & drafts
- Public API
For teams
Pro
For CS teams with several accounts
Rp1,199/ month per workspace
- Up to 4 Threads accounts
- Up to 10 members besides the Owner
- Unlimited escalation tickets
- AI summaries & drafts, 2,000 requests / month
- Public API for integrations
- Everything in Free
Prices and quotas may change; what applies is always what the Plan & billing page shows when the invoice is created.
Frequently asked questions
Can I create new posts from Sociomile Threads?
No. Sociomile Threads only captures comments on your account's posts and mentions of your account, and lets you reply to them. There's no posting, post scheduling, DMs, likes, or reposts.
Do comments from private accounts come in?
No. The Threads API doesn't provide data from private accounts, so comments and mentions from private accounts aren't detected.
How secure is access to our Threads accounts?
You approve access on the official Threads page; we never ask for your password. Access tokens are stored encrypted (AES-256-GCM) and can be revoked anytime from your Threads settings or by disconnecting the account in Sociomile.
How do I cancel my Pro subscription?
Just don't pay the next invoice. Once the active period and the grace period have passed, the workspace goes back to the Free plan; your data is kept.
Is there a limit on replies?
Threads allows 1,000 replies per 24 hours per account. Replies can be up to 500 characters.
How long is data kept?
Conversations and tickets are kept while the workspace is active, until the Owner deletes them or a data deletion request is made. Invoices and payment records are kept as financial records.
Ready to tidy up your Threads inbox?
Sign in with Google, connect your Threads account, and send your first reply today.